The customer is one of the largest Italian groups in the Utilities market with a large and diversified estate made up of 1,211 real estate, 22 operating offices, 150,000 square meters of offices.
The requirements
The client needed a complete tool to manage the data and documents of their real estate assets and to perform property & facility management functions. In addition, it had to install the application on its own server farm and integrate it with the SAP company ERP.
- Real estate portfolio management and correlation with the assets managed by the ERP.
- Management of the documentary file of each property
- Management of the technical and administrative requirements of the properties
- Calculation of real estate values
- Gestione tributi
- Space Management
- Ticketing
- Rendicontazione dei costi dei servizi di facility.
The solution
Thanks to the enterprise components of the Geoweb Framework we developed a customer-specific solution, consisting of 3 main blocks:
- Real Estate Dossier: to manage the registry and documentary data of the assets, make the calculations relating to real estate values and taxes, manage all the technical-administrative requirements.
- Space Management: to manage the plans of the 22 instrumental offices, manage the spaces and the more than 3,500 workstations.
- Ticketing: to manage all requests for services sent by internal customers and involve suppliers. In the same system, all the economic reports of the works commissioned externally are managed.
The key numbers
+ 15.000
tickets managed every year
+ 22
large instrumental offices managed
+ 5000
employees managed
+ 1200
buildings managed
Geoweb products adopted:
Request Management (Framework module)